A woman smiles from a well-appointed interior, featuring a console table, vintage radio, and framed artwork.
Cover Melissa Nava, co-founder and CEO of Zendease by 1Export, on taking a Philippine business regional, leading with empathy and making ambition work for women entrepreneurs (Photo: Raihan Sitohang)
A woman smiles from a well-appointed interior, featuring a console table, vintage radio, and framed artwork.

The co-founder and CEO of Zendease by 1Export on building a regional company, trusting feminine leadership and why women entrepreneurs should be free to want more

There is a particular kind of ambition that women are often expected to explain.

It can come with a disclaimer: ambitious, but not too ambitious; successful, but not intimidating; driven, but still agreeable. Gen.T Leader of Tomorrow Melissa Nava has little interest in those qualifications.

“Why are we apologising for the person we are becoming?” she asks.

As co-founder and CEO of Zendease by 1Export, Nava has built a business around a problem that is both practical and distinctly regional: helping small businesses sell and ship their products beyond their home markets. Founded in 2016, the company has worked with more than 2,000 MSMEs and expanded beyond the Philippines into Indonesia and Vietnam, with further markets on the horizon.

Her growth story offers a useful lesson for women entrepreneurs: ambition can be expansive without becoming detached from the fundamentals of running a business. Growth still comes down to understanding customers, testing markets, building teams and knowing when to change course.

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A woman in a white shirt and light-wash jeans embodies modern professionalism.
Above Melissa Nava, co-founder and CEO of Zendease by 1Export, on building a business that helps SMEs go global (Photo: Raihan Sitohang)
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A woman in a white button-up shirt and light-wash jeans offers a thoughtful smile.
Above Melissa Nava, co-founder and CEO of Zendease by 1Export, on building a business that helps SMEs go global (Photo: Raihan Sitohang)
A woman in a white shirt and light-wash jeans embodies modern professionalism.
A woman in a white button-up shirt and light-wash jeans offers a thoughtful smile.

Build for the market, not your assumptions

Nava’s approach to expansion starts with a simple rule: do not enter a market because you like the idea of it.

“When I enter a market, I don’t choose what I want. What the market says, that’s what I follow,” she says.

That means looking at the fundamentals first: export growth, consumer spending, demographics, the size of the business community, customer acquisition and the availability of talent. She gives a new market roughly a year and a half to prove whether the model can work.

Indonesia presented an obvious opportunity, but the decision was also informed by experience. Nava had joined a Gojek accelerator for women in 2019, giving her an early introduction to the country's business ecosystem. Vietnam followed after the company received a government grant in 2023 to help small businesses export, eventually opening there in 2024.

The lesson for other women entrepreneurs is less about copying her choice of markets than understanding the discipline behind it. Expansion is not simply a matter of ambition. It requires testing the economics, finding customers, building a team and being willing to change the model if the numbers do not work.

“Letting go of what business does not work and pivoting into something that can scale, and people want,” she says, matters more than getting distracted by branding before the fundamentals are in place.

Read more: From adventurer to corporate leader, Jane Lee on why the next step might mean leaving success behind

Empathy is not the opposite of decisiveness

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Business leaders and entrepreneurs discuss strategies, with "ZendEase by 1export" projected.
Above Melissa Nava with the team behind Zendease’s next chapter (Photo: Courtesy of Melissa Nava)
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Entrepreneurs engage in a presentation focused on ZendEase by Z-sport.
Above Melissa Nava with the team behind Zendease’s next chapter (Photo: Courtesy of Melissa Nava)
Business leaders and entrepreneurs discuss strategies, with "ZendEase by 1export" projected.
Entrepreneurs engage in a presentation focused on ZendEase by Z-sport.

Nava also takes a different view of what strong leadership needs to look like.

She describes her approach as feminine leadership, but not in the sense of softening decisions or avoiding difficult conversations. Empathy, honesty and attentiveness sit alongside a willingness to make hard calls.

“You can always do both,” she says.

That balance shows up in how she manages people. Nava says she has never laid off an employee across her markets, choosing instead to be transparent with her teams when the business is under pressure and work through the problem with them.

She also takes a deliberately hands-on approach to culture. “You can’t build culture in a team if you’re mute,” she says. “You’re not respected. You can’t build culture if you’re not hands-on.”

It is a useful distinction for founders whose businesses are growing faster than their ability to stay close to the organisation. Delegation is necessary, but distance does not automatically make a leader more effective.

Nava’s preference is to stay close enough to understand what is happening, spot problems early and have difficult conversations before they become crises.

Read more: The woman building a more human fertility ecosystem across Asia

Stop treating ambition as something to apologise for

The bigger leadership lesson, however, may be the one Nava applies to herself.

She argues that women entrepreneurs are still often encouraged to measure their success through other people’s comfort, whether that means downplaying achievements or worrying about how professional ambition might affect their relationships.

“If a man is emasculated, that’s his problem, not mine,” she says. “Why is it my problem that I am successful and I have to play small?”

Her point is not that women should adopt a more aggressive version of traditionally male leadership. Quite the opposite. She believes women should recognise the strengths they already bring to a business, from empathy and attention to detail to a more holistic view of people and systems.

That does require confronting self-doubt. Nava describes negative self-talk as one of the biggest obstacles women need to address, particularly when their own achievements become so familiar that they stop recognising them.

“Sometimes we don’t recognise how much we have already done, and how much we’ve already achieved,” she says.

Read more: Why leaders should not personalise conflict, according to Ramon Magsaysay 2026 awardee Tommy Koh

Make ambition useful

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Melissa Nava, co-founder and CEO of Zendease by 1Export, believes ambition should not come with an apology (Photo: Raihan Sitohang)
Above Melissa Nava, co-founder and CEO of Zendease by 1Export, believes ambition should not come with an apology (Photo: Raihan Sitohang)
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Melissa Nava, co-founder and CEO of Zendease by 1Export, believes ambition should not come with an apology (Photo: Raihan Sitohang)
Above Melissa Nava, co-founder and CEO of Zendease by 1Export, believes ambition should not come with an apology (Photo: Raihan Sitohang)
Melissa Nava, co-founder and CEO of Zendease by 1Export, believes ambition should not come with an apology (Photo: Raihan Sitohang)
Melissa Nava, co-founder and CEO of Zendease by 1Export, believes ambition should not come with an apology (Photo: Raihan Sitohang)

There is also a practical dimension to Nava’s idea of ambition.

Building a larger company, expanding into new markets and increasing revenue matter, but they are not the endpoint. She sees businesses as a way to solve larger problems, particularly around employment, financial independence and opportunities for small businesses.

Her own work with women entrepreneurs extends beyond formal business initiatives. She mentors women personally and wants more women to build independent sources of income and make decisions about their own futures from a position of greater financial security.

She also wants women founders to think beyond the usual startup conversation. AI and its effect on jobs, income inequality, workforce skills and the barriers facing small businesses are all problems she believes women can help tackle because they bring perspectives that may otherwise be overlooked.

That makes ambition less about accumulating status and more about increasing what a business can do.

The same thinking informs her view of Philippine companies going regional. There is no reason, she argues, for founders to assume that a business has to remain within the Philippines simply because it started here.

The question is not whether women should want more. It is what they choose to do with the opportunity once they have it.

“The limits should not exist,” Nava says. “We normally put the limits to ourselves.”

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Syrah Vivien Inocencio
Power & Purpose Editor, Tatler Philippines
Tatler Asia

Syrah is Tatler Philippines’ Power & Purpose editor, where she spotlights extraordinary journeys shaping the Philippines and Asia. She covers business, innovation, impact, and culture—chasing the people, ideas and forces shaping how we live and think today.