She was instrumental in turning the Japanese cosmetics brand into a regional powerhouse after introducing FANCL’s line of products to Hong Kong in 1996. Today, she heads up the sole distributor of FANCL products in Asia (excluding Japan). As a result of Ma-Chan applying her insights to retail, operations management and customer service, FANCL now has 250 shops in Hong Kong, Taiwan, Singapore and mainland China, and is one of Asia’s most popular beauty brands.
Chan is also the managing director of Gourmet Dining Group, and in 2014, she introduced French culinary brand Dalloyau to Hong Kong. Later than year, she launched Michelin-starred French dining concept Épure, followed in 2018 by Arbor, which achieved its first Michelin star after only seven months of operation. The group’s second star came a year later in recognition of Arbor’s innovative take on Nordic fine dining from Japan. This year, Ma-Chan launched “fine bistronomie” Ami and Wood Ear, an ode to elevated yet approachable Parisian cuisine at Alexandra House in Central.
A supporter of the arts and charitable causes, Ma-Chan hopes to inspire change and make a positive impact on society. Whether gracing the stage at the Changing Young Lives gala in November, or promoting French lifestyle and culture at exclusive society Les Lumières de Paris, Ma-Chan seems to have perfected her work-life balance. Here she lets Tatler in on her secrets of success:
Describe what you do in one sentence.
Every day, I see the big picture while mastering the little details—whether learning new market trends, understanding customer needs, or building the right teams to deliver excellent experiences in the beauty and F&B industries.
How does your business make a difference?
Perspective is key. I have always approached my beauty and restaurant businesses by focusing on what I would want as a customer myself. I step into [customers’] shoes to deliver what they really want. I think that’s why FANCL products and our restaurants are well-received by customers.
What do you put your success down to?
My success is based on my personal involvement in my businesses while working closely with my teams, especially on new projects. I always try to develop intelligent systems and methods to facilitate their work.
What are the top three ingredients for a successful business?
- A clear vision
- Attention to detail for correct execution
- Working with the right people