At its heart, the new remote sales service seeks to seamlessly digitalise the sales experience at Vacheron Constantin. To that end, clients can now select and purchase timepieces from among the models available on the maison’s website—including boutique exclusives that the brand reserves for its own stores. What’s more, special advisors will also be available online to guide them through the sales process, from shortlisting suitable watches and answering questions about them, to making the final decision and proceeding with an order. This remote sales service is, in turn, complemented by Vacheron Constantin’s concierge service. Clients can thus expect to receive orders right at their doorstep, for a hassle-free experience that parallels the service they currently enjoy at a boutique.

Beyond the new remote sales and concierge service, Vacheron Constantin has further developed its digital platform through a revamp of its website’s aesthetic codes. For the longest time, the brand has conveyed its watchmaking philosophy and patrimony visually through its boutiques’ interior design. By aligning its website’s design language with that spoken by its boutiques, Vacheron Constantin hasn’t just created a consistent visual experience, but also extended the same message to the digital space.

In case you missed it: How 3 Highlights from Vacheron Constantin showcase the brand’s aesthetics