Cover Cocolife ambassador and basketball player, Kiefer Ravena (Photo by: Jon Hipe)
Cocolife ambassador and basketball player, Kiefer Ravena (Photo by: Jon Hipe)
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With Cocolife’s strive to improve and move with growing demands, healthcare is more accessible than ever
In a world where healthcare access can feel out of reach for many, Cocolife is making waves by ensuring that every Filipino has a shot at receiving the care they deserve. At the heart of their mission lies a belief that quality medical care should be within reach, no matter where you are in the country or what your needs might be. And with the latest innovations, Cocolife is staying ahead of the curve to deliver on this promise.
When the world was hit by the COVID-19 pandemic, it changed the way people viewed healthcare. Since then, telemedicine has become the norm. People were afraid to visit hospitals and clinics, so they turned to virtual consultations. This opened the doors to greater investment in this infrastructure, which continues to grow to this day, especially with Cocolife. Although the pandemic halted the world, a positive move came through—that the world, more so medical care, can be digitised.
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Above President and chief executive officer of Cocolife, Martin Loon (Photo by: JV Rabano)
Above Ready to take on new challenges with Cocolife (Photo by: Jan Mayo)
President and chief executive officer of Cocolife, Martin Loon (Photo by: JV Rabano)
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Cocolife is committed to making healthcare accessible and efficient for our members, from telemedicine to a virtual card that makes accessing services simpler than ever, it is dedicated to innovation. Whether it’s round-the-clock customer service through their call centre or building a robust Customer Relationship Management (CRM) system, Cocolife ensures that members' needs are always a top priority.
Cocolife president, chief executive officer and lawyer Martin Loon made a crucial decision as the pandemic was starting to claim lives in the Philippines: honour COVID-related claims of clients even as pandemics were not covered by their policies. "During the first few days of the pandemic, we managed to cover almost a billion pesos worth of COVID-related claims, which I’m very proud of," says Loon.
With this surge came a rise in healthcare utilisation after the restrictions lifted or what the industry experts have dubbed as revenge claims. As people became more conscious, they flocked back to hospitals and clinics, driving up claims in the insurance and health maintenance organisation sectors. Although this spike led to challenges for the company, it conversely meant one thing; Filipinos are taking their well-being seriously. “Cocolife definitely makes the best opportunities possible for Filipinos, by giving us choices on how we plan our income, and the peace of mind that our finances are being taken good care of by people we can consider as family,” says Kiefer Ravena, Cocolife ambassador and basketball player.
One of their standout innovations is the Cocolife virtual card. This new addition is not just about going digital—it’s about making care more accessible and evidently, more systematic. What sets this virtual card apart is the sheer convenience it offers—no more juggling physical documents or standing in line for approvals. With just a few taps on your phone, members can access the entire network of Cocolife's accredited hospitals, clinics, and physicians through the app's provided directory.
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Above With the these new tools, healthcare is just a click away (Photo by: Jan Mayo)
With the these new tools, healthcare is just a click away (Photo by: Jan Mayo)
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In an age where technology rules, Cocolife is leveraging cutting-edge tools to boost customer satisfaction. It’s all about making the journey easier for members; whether they need to book appointments, check on their benefits, or request authorisation for a medical procedure.
Cocolife’s innovations are not just about making its services more efficient—they’re about empowering Filipinos to take control of their wellness. As the world evolves, one thing remains constant: every Filipino deserves access to the best care possible, and Cocolife is at the helm of turning this into an everyday reality.
For more information, please visit cocolife.com
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