“Organising a wedding during Covid-19 was not easy, especially as some of our closest friends and family were not able to fly in to Hong Kong due to travel restrictions. Ling and The Upper House team were absolutely fantastic and really supported us throughout this process—from helping work out numerous table layouts as our attendance numbers changed, to sending cars for our elderly relatives. They even helped organise a surprise video from Zihao's family which was one of our highlights from the day,” recalled the bride, Irene.
“It’s hard to pinpoint one biggest challenge since there were so many factors in the lead up to the wedding that caused the plans to be changed! From an operations perspective, I’d say that the day itself proved the most challenging,” said Ling Iu, events executive at The Upper House.
“The wedding was initially planned to take place on The Lawn, which is outdoors. However, a terrible storm rolled in, so we jumped into action to set up an indoor alternative. Then, 15 minutes before the wedding was due to start, the skies cleared, so we once again pulled together as a team and quickly set up the original venue so that the bride could get married outdoors, as planned,”
Asked about their standard operating procedures (SOPs) for unexpected emergencies like these, Ling shared that there isn’t one set of SOP that could be applied to all scenarios, especially during this challenging time. Instead, they try to be as accommodating and supportive as possible.
“For example, when a guest could not meet the required minimum spend for the venue due to a significant decrease in numbers, we arranged for their additional food and beverage consumption during the hotel stay to be included. Any remaining amount could also be used in the future,” she said.
“I also try to share relevant news that might affect event planning with our guests, so that they don't have to browse through the overwhelming sea of information.”
“Stay calm. The worst thing to do is to panic. Unfortunately, this situation is very much out of our control, and the most important thing is not the wedding itself, but the love shared between the couple and the health and wellbeing of their friends and families. It’s important to remain focused on this, and trust that everything else will fall into place.”