Although tea isn't as heavily marketed as coffee, ask any tea-drinker and they can write essays on its anti-aging and antioxidant properties which will help in disease prevention. Plus, what else would you order during one of your mamak sessions? Teh Tarik, of course! Delicious beverages aside, although we Malaysians are highly exposed to tea, we know so little about the industry itself. That is why when a rare opportunity to gain insight into the world of tea presented itself through Merrill J Fernando, the founder of Dilmah Tea, we immediately took it on.
Centuries ago, tea workers suffered through inhumane working conditions, abject income levels, and poor housing and health due to overcrowding and unhygienic living conditions. Things were especially bad during peak seasons, where temporary workers are employed by tea gardens at wages lower than the minimum. Some companies like Dilmah Tea though, are setting the standards for its efforts to ensure that it runs its business in an ethical manner, and that all employees and workers have basic necessities provided and are treated fairly. Through the Merrill J. Fernando (MJF) Charitable Foundation, all profits are retained in Sri Lanka and reinvested to improve living standards among tea estate workers and the community at large. We speak to the man who believes that "business is a matter of human services", and discover how he built his tea business from scratch and flourished by putting his people first.
What were your growing up years like?
I was born in a small fishing village, 30km away from the city of Colombo, Sri Lanka, to a family of eight. I had a modest upbringing. We were not rich by any means but my parents, particularly my mother, inculcated in me strong values. These values may have driven my ambition to succeed.
I was thinking of becoming a lawyer from school. At that time, tea tasting and tea trading were under British hands, and was not open to local people for many years. However, in the year I passed my senior school certificate, there were six boys recruited to tea tasting and I happened to be one. It was a very coveted job, so when that offer came to me I was surprised. It was too good to turn down, so I gave up my thoughts of becoming a lawyer and became a tea taster.