Hi Harvinder, tell us about yourself.
"I was a flight attendant for Malaysia Airlines for 12 years and simultaneously studied accountancy degree, before delving into the retail line for another 11 years. Once I – well, once I had enough of working hours, I’d say – I decided to do my Master’s. It was in 2016 that I started talking to LUSH, so it took us approximately 2 years to have this brand finally come to Malaysia."
What made you want to bring LUSH into Malaysia?
"Where I was working previously, we did approach LUSH because I thought the brand was very good. But things didn't fall through. So when I was on a break from my Master’s, I thought: why don’t I talk to Steve again? He was lovely to accommodate me.We talked and sent business plans across. After that, he invited me to Thailand to come and see the store, and then the founders came in January. Things took off in 2017, and now, here we are!"
Watch how the store began preparing for its opening below:
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Describe your relationship with LUSH.
"Actually, I love the brand for what its core beliefs and ethical values are, and how it presents itself. And I like the idea of going into the store and the retail staff do not summon you to buy, but instead, they teach you a lot about the brand, and do a lot of demos on your skin for you. That’s very rarely found. In any other shopping environment, it’s more of a ‘this is what we have, and this is what we don’t have’ kind of thing.
"But LUSH is so different. The staff take you on a tour. I also love the campaigns that they do; it’s very go-green, and aims at saving our planet. I have been in that mode all the time since I was young because my father always used to do charity. I felt that it just resonated well."
I also love the campaigns that they do; it’s very go-green, and aims at saving our planet.