We speak to Kevin Tan of Megaworld, Tracey Castillo of Rockwell, Steven Tan of SM Supermalls and Jennylle S. Tupaz of Ayala Malls to learn the ins and outs of what going to the mall means know that we are in the new normal.
Shopping malls and lifestyle complexes are a massive part of our lives here in the Philippines. “Malling” has become a family-oriented pastime for many Filipinos. “We know that the malling culture in the Philippines is strong. People love to get together,” Kevin Tan, CEO of Alliance Global and chief strategy officer of Megaworld commented. “As Filipinos, we are a highly sociable people. We like to hug and touch our families and friends,” Steven Tan, president of SM Supermalls said in agreement. Spending weekends at the cinema, doing grocery runs, shopping for new clothes, and of course, indulging in a mouthwatering meal were routine to our weekends.
Now that we are settling into our new normal, and hoping for a further flattening of the COVID-19 curve, reopened malls have begun to welcome us all back. Restaurants are slowly opening their doors and streets are filling up with cars once again. I personally felt anxious and nervous to go to the mall to run some errands, wondering how full it would be, or if sanitation protocol would be abided by.
To learn more about how shopping complexes have gone the extra mile to make all of us shoppers feel comfortable, and ease retailers and restaurateurs back into business, I spoke to representatives of the big four: Ayala, Megaworld, Rockwell, and SM.
Greenbelt, Power Plant Mall, SM and Megaworld malls have all invested time, funds, brainpower and manpower into finding the best methods of sanitising and protecting their customers, merchants and employees. In this day and age - you can't be too careful. From sanitation stations, footbaths, mandatory temperature checks, strict social distancing protocols and enforced mask wearing — the goal is to keep these shopping centres safe. When speaking with Kevin he explained that all the initiatives that are put in place are aimed at ensuring a safer and happier experience for all guests, to protect retail partners, store personnel, and employees against the virus.