ANAHEIM, CA - AUGUST 14: General views of Sleeping Beauty Castle at Disneyland on August 14, 2022 in Anaheim, California.  (Photo by AaronP/Bauer-Griffin/GC Images)
Cover ANAHEIM, CA - AUGUST 14: General views of Sleeping Beauty Castle at Disneyland on August 14, 2022 in Anaheim, California. (Photo by AaronP/Bauer-Griffin/GC Images)
ANAHEIM, CA - AUGUST 14: General views of Sleeping Beauty Castle at Disneyland on August 14, 2022 in Anaheim, California.  (Photo by AaronP/Bauer-Griffin/GC Images)

迪士尼樂園遊客減少,但根據7月公布的資料卻發現,2022年7月2日截止的季度收入竟高達54.2億美元,營業利潤也高達16.5億美元,兩者都創下新高紀錄,究竟迪士尼如何賺錢?為什麼遊客減少卻能賺到更多利潤?

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根據外媒《華爾街日報》報導,包括迪士尼樂園在內的Disney業務部門7月公布最新一季的財報,2022年7月2日截止的季度收入高達54.2億美元,營業利潤也高達16.5億美元,創下新高。根據《每日郵報》報導指出,迪士尼樂園遊客數量下降了17%,但迪士尼從每位遊客身上獲得的利潤卻在這一年內增加了 17%!

《每日郵報》也提到,其實在過去12個月,迪士尼股價暴跌了超過三分之一,原因主要是與佛羅里達州的「Don't Say Gay」法案有關,迪士尼的稅務優惠可能因被報復而取消,一連串事件導致股價下跌,但迪士尼經歷此風暴卻依然能夠賺錢獲利原因是什麼?

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PARIS, FRANCE - JUNE 17: Visitors enjoy their visit as Disneyland Paris parks reopen on June 17, 2021 in Paris, France. (Photo by Marc Piasecki/Getty Images)
Above PARIS, FRANCE - JUNE 17: Visitors enjoy their visit as Disneyland Paris parks reopen on June 17, 2021 in Paris, France. (Photo by Marc Piasecki/Getty Images)
PARIS, FRANCE - JUNE 17: Visitors enjoy their visit as Disneyland Paris parks reopen on June 17, 2021 in Paris, France. (Photo by Marc Piasecki/Getty Images)

取消免費、價錢提高導致獲利

原來在2022年4月迪士尼樂園在疫情後重新開放以來,迪士尼對位在佛羅里達和加州的迪士尼樂園做了一連串細部調整,包括取消部分原本免費的服務,並且將部分原本收費調高售價,根據外媒描述,就連米妮耳朵髮圈都變貴了!而這些雖然讓消費者不滿,但的確有助提升收益。

付錢讓你少排隊

此外,迪士尼推出了新的App Disney Land Genie+通行證,這以往是免費的App,讓你在入園時可以隨時知道各種遊樂設施要排隊等候的時間。現在則是改為必須每人每天15美元。此外,還有加值服務,你可以額外再花上10到17美元加購,享受某些人氣設施免排隊就能玩。

迪士尼發言人表示,是因為推出了這個讓消費者更有效率享受園內設施的服務,優化了顧客體驗,因此才增加了收益。話雖如此沒錯,但事實上也是增加了更多花費的可能性。

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ANAHEIM, CA - JULY 11: Viola Davis visits Disneyland on July 11, 2022 in Anaheim, California. (Photo by Christian Thompson/Disneyland Resort via Getty Images)
Above ANAHEIM, CA - JULY 11: Viola Davis visits Disneyland on July 11, 2022 in Anaheim, California. (Photo by Christian Thompson/Disneyland Resort via Getty Images)
ANAHEIM, CA - JULY 11: Viola Davis visits Disneyland on July 11, 2022 in Anaheim, California. (Photo by Christian Thompson/Disneyland Resort via Getty Images)

住房贈送米老鼠手環改賣34.99美元

此外,外媒列舉,許多以往免費的服務現在都已經消失了。像是以往只要在迪士尼樂園內住房,就會收到一個米老鼠魔術手環,當作飯店的感應房卡與樂園門票,現在你得花34.99美元購買。以往停車費用包含在門票內,現在則是30美元。

以往免費從機場接送住在迪士尼飯店住客的接駁車,現在已經停駛。迪士尼飯店客人原本可以提早一小時進入樂園,現在只能提早半小時進入。而且一般遊客離開後的深夜時段,現在只開放給住在比較貴的迪士尼飯店的房客。當然更別提一間最普通的迪士尼飯店住宿房費,現在要價168美元,已經比2013年的95美元暴漲許多。

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Photo via GettyImages
Above SHANGHAI, CHINA - JUNE 30: Fireworks explode over the Enchanted Storybook Castle at the Shanghai Disney Resort on the reopening day on June 30, 2022 in Shanghai, China. Shanghai Disney Resort reopened on Thursday after more than three months of closure due to the COVID-19 outbreak. (Photo by VCG/VCG via Getty Images)
Photo via GettyImages

一杯霜淇淋漲價30元台幣

在迪士尼樂園中,一杯最基本的鳳梨口味霜淇淋Dole Whip也在一年內從5.99美元漲到6.99美元;遊玩必買的米老鼠耳朵髮圈,則是在一年內從29.99 美元漲至 39.99 美元。據說迪士尼已經停售年票,但尚未禁止原本就持有年票的人續訂,年票也從1,399 美元漲至1,599 美元。
 

Tatler Asia
SHANGHAI, CHINA - JUNE 30: Fireworks explode over the Enchanted Storybook Castle at the Shanghai Disney Resort on the reopening day on June 30, 2022 in Shanghai, China. Shanghai Disney Resort reopened on Thursday after more than three months of closure due to the COVID-19 outbreak. (Photo by VCG/VCG via Getty Images)
Above SHANGHAI, CHINA - JUNE 30: Fireworks explode over the Enchanted Storybook Castle at the Shanghai Disney Resort on the reopening day on June 30, 2022 in Shanghai, China. Shanghai Disney Resort reopened on Thursday after more than three months of closure due to the COVID-19 outbreak. (Photo by VCG/VCG via Getty Images)
SHANGHAI, CHINA - JUNE 30: Fireworks explode over the Enchanted Storybook Castle at the Shanghai Disney Resort on the reopening day on June 30, 2022 in Shanghai, China. Shanghai Disney Resort reopened on Thursday after more than three months of closure due to the COVID-19 outbreak. (Photo by VCG/VCG via Getty Images)

迪士尼魔法隨著漲價消失?

當然這一連串的漲價也引發美國不少消費者的失望與抗議。

根據《華爾街日報》報導,一名迪士尼女發言人表示,迪士尼主題公園的定價是由純粹市場供需決定的,「與飛機、酒店或遊輪沒有什麼不同。」

而迪士尼樂園、體驗和產品部門主席喬許達馬羅 ( Josh D'Amaro ) 則認為,這些改變讓遊客在迪士尼樂園度過時間和消費方面有了更多選擇,同時也使樂園獲得「極具商業性」的成功。

不少消費者則失望地認為,迪士尼樂園的「魔法」似乎在這波調價中漸漸消失。

 

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Nicole Hsieh
Associate Director,Digital and Beauty Managing Editor, Tatler Taiwan
Tatler Asia

Contact me: nicole.hsieh@tatlerasia.com