To Ken Chua, no one is actually disabled—but those with different abilities may struggle in our uniform world. His innovation agency, (these)abilities, works with organisations to redesign their products and services “away from sympathy and charity and towards empathy, value creation and appreciation” for everyone. Ken has given talks and workshops at Google, Microsoft, Adobe and TEDx among others, championing inclusion, calling out bad actors and “disabling disabilities” with innovative design and technology.