1. Hospitality
“In 35 years time, technology will completely revolutionise the hospitality industry and redefine how we operate as hoteliers. Facial recognition would be the modus operandi in enhancing hotel security, providing seamless access to guest rooms, and facilitating cashless payments at points of sale. Bigger hotel chains would give way to smaller, niche operators who are embracing augmented and virtual reality to offer guests a customised, immersive experience.”