As one of the world's most decorated chefs, Alain Ducasse is known for his forensic attention to detail—from thrice-ironed tablecloths to hand-picked decor and cutlery
But he has an unexpected weapon in his pursuit of perfection: he closely monitors social media to keep an eye on customer reviews of his culinary empire.
The 62-year-old is arguably the doyen of France's "grande cuisine". His eateries currently have 20 Michelin stars, more than any living contemporary, and three of his restaurants have the coveted three-star accolade.
But just as Ducasse—who now boasts more than 30 restaurants across seven countries—blends tradition and modernity in his menus, he sees tech as a way to finesse the dining experience.