The premium experience it proffers is undeniable, but it is its attention to service quality that has got us craving a return
It took me a while to gather my thoughts on why Restaurant Zén is worth the splurge, but only because a recent visit had me pondering the most overlooked ingredient in a well-orchestrated fine dining experience. And it has nothing to do with what goes into the food.
It’s not hard to see how a chirpy reception can affect the success of a restaurant meal. But service is a multi-faceted aspect of dining in a restaurant that range from the rudimentary—read: good enough to keep an introvert comfortable, and which may or may not include a feigned smile—to the downright imposing—stiff and intrusive, and very possibly delivered with a brash assumption that the diner doesn’t know what he or she likes.
Thankfully, neither was the case when a friend and I had dinner here. We had expectedly high expectations, particularly of the food—a cuisine that’s modern yet grounded in Nordic sensibilities but that also benefits from influences from Japan—though mostly because Restaurant Zén, the Singapore outpost of Restaurant Frantzén in Stockholm, Sweden, is the only international restaurant under the Frantzén Group to serve a tasting menu exclusively.
We did, however, make a point to leave our sceptical selves at the door, mindful of the fact that no other act of discretionary expense is as predisposed to the uncertainties of a biased palate than the act of dining out.
We were, nonetheless, utterly wooed by the quality of the service—confident and warm, intelligent and engaged but not contrived. It seems small talk is encouraged, and not only did it make perfect sense, our casual conversations about the food and drinks made it a more immersive experience.