Restaurant Sek Yuen at night (Photo: Facebook@restaurantsekyuen)
Cover Restaurant Sek Yuen at night (Photo: Facebook@restaurantsekyuen)

Managing partner Phang Yew Kee talks about the importance of keeping up with the times in the restaurant business

It’s a balmy Saturday afternoon, with still a few hours to go until dinner time. The staff of Sek Yuen Restaurant, however, are already hard at work. 

Leading the team is Phang Yew Kee, Sek Yuen’s managing partner in charge of operations. A second-generation member of the family who founded this restaurant, he’s been working here since the 1960s. While he now sports a distinguished head of silver hair, he still moves and speaks with youthful vigour.

“We used to prepare everything by ourselves here during the old days,” reminisces Yew Kee, 62, as he walks through the place. “Ingredients like crab meat were prepared by steaming the crabs and extracting its meat by hand. Such laborious work! We used to have a machine here to mill our own noodles for our wantan mee. I think it’s still around here somewhere,”

One of Kuala Lumpur’s oldest surviving restaurants, Sek Yuen has been serving hungry diners since pre-Independence days. Their signature dish is the mouth-watering pipa duck, so-named for its resemblance to pipa, the classic Chinese string instrument.

Read more: 10 Famous Malaysian Street Foods Craved Worldwide
 

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Sek Yuen's famous pipa duck
Above Sek Yuen's famous pipa duck

Today, the restaurant occupies five shoplots along Jalan Pudu, and can seat up to 800 diners. At its peak, it had almost 150 staff members. Its food comes from three kitchens: two are for standard use, while another is always on standby should things become overwhelming.

It’s hard to believe now but Sek Yuen started off as a pushcart selling wantan mee, run by brothers Phang Shue Tang, Phang Chew Kan and Phang Meng Yun, who is Yew Kee's father. Pre-independence Kuala Lumpur proved an ideal place for the trio to start up a food business, with hungry workers piling in from everywhere to help build the nation. Business thrived, and in 1948, they decided it was time for a more permanent location. They set up a shop that eventually became Sek Yuen, which has remained in the same location until today. 

The restaurant has stood strong through the decades, with many people drawn to its authentic Cantonese cuisine and merry atmosphere. In the 1970s, it was one of the first restaurants in Kuala Lumpur to offer air-conditioned dining. It remains a family business to this day, maintained by the descendants of the original founders.

 “It’s always been a cohesive family effort. We have a big family, and everybody knows what to do here. Whenever it's Chinese New Year, or a big event, everyone comes back to help out. That way, we can expand easily when there’s a sudden expanse of business, and shrink when things aren’t so good,” says Yew Kee.

See also: Restaurateur Roberto Guiati On Thriving During Uncertain Times

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Sek Yuen during better times pre-pandemic
Above Sek Yuen during better times pre-pandemic

The restaurant faced its biggest crisis, however, during the pandemic. Due to its emphasis on shared dishes, Sek Yuen’s Cantonese cuisine wasn't particularly suited to deliveries. This, combined with the ban on dine-in, caused Sek Yuen to lose up to 80 per cent of its revenue. This was a massive challenge for the Phang family, who had just taken a large bank loan to renovate the premises. While loan deferments bought them time, Yew Kee knew they would have to revamp their business to keep on surviving.

Fortunately, they had not been caught completely off guard. In 2019, Sek Yuen’s management had the foresight to make arrangements with online company The Other Kitchen to help set up online order and delivery services.

“There were still many challenges. Chinese cooking is not as simple as you would think. Every single dish is different, with different ways to cook, different ingredients inside. If you were to list down every single dish our restaurant could serve, there would be almost a thousand! I myself didn’t realise this until I sat down and listed them out,” Yew Kee says with a laugh. “I can’t expect people to go online and look through a thousand dishes. I had to summarise everything, narrow it down to 100 or so dishes that were the most popular.”

Yew Kee’s team also started revamping their menu, creating quality, specially crafted one-dish meals that were easy to package and transport. They also started using Facebook and Instagram to help promote new menus and latest offers. As of July 2023, they have over 17,000 followers on Facebook alone: not bad for a 70-year old restaurant.

I remember in the 1970s, when I first suggested to management that we should start having curry, I got scolded! They said it was not Chinese traditional cooking. But today, we have quite a few curry dishes on our menu.

- Phang Yew Kee -

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The full Sek Yuen staff during their 70th anniversary in 2018
Above The Sek Yuen staff at their 70th anniversary in 2018

All these efforts were crucial in helping them weather these times, Yew Kee notes. He wistfully recalls other restaurants that were not as lucky to survive for as long as they had.

Looking towards the future, Yew Kee reveals that new developments are in the pipeline. For one, the restaurant would be expanding into frozen cooked foods. This would make it easier for people from out of state to enjoy popular dishes.

“We will maintain our traditional dishes, but we need to introduce new ones too. Tastes change. If you only have traditional dishes, yes, the older generation will be happy. But they won’t be around forever. And younger people, they like to try new things,” Yew Kee says.

“We have to keep up with the times. It’s always been that way. I remember in the 1970s, when I first suggested to management that we should start having curry, I got scolded! They said it was not Chinese traditional cooking. But today, we have quite a few curry dishes on our menu.”

Uncertain times still lie ahead, but Yew Kee has high hopes for the local restaurant industry to bounce back soon.  

“The older generation remember that we Malaysians have come a long way since independence, to achieve what we have now. We hope the country will recover from the pandemic very soon, and everyone will thrive again. With an improved economy, the country’s restaurant business will prosper. But in this new environment, you need to consistently innovate,” says Yew Kee.

See also: A Tribute To The Original Coliseum Café KL, Which Would Have Turned 100 in 2021

Credits

Images  

Phang Yew Kee/Sek Yuen Restaurant

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