Here’s How to Replace Your TraceTogether Tokens at Vending Machines
If your TraceTogether token is running out of battery, don't worry because you will soon be able to conveniently have them replaced at vending machines that will be set up around the island, according to the Smart Nation and Digital Government Group (SNDGG).
Currently, SNDGG is in the process of rolling out vending machines that will be able to dispense replacement TraceTogether tokens at over 100 community clubs and selected malls across Singapore over the next few months which will likely make the process of token replacement a lot easier and more convenient.
Members of the public will be able to replace their old or faulty tokens by bringing along with them their identity cards and old tokens to these machines.
They will then need to scan a QR code on their old token, pick up their new device and drop their old one in a slot that will be marked on the machine.
Take note that only tokens that were collected or replaced over four months ago can be replaced using the vending machine.
Newer tokens can only be replaced at token replacement points at community centres or selected malls. There are currently 108 community centres and over 40 shopping malls around the country that offer token replacement services for all types of tokens new and old and this service will continue.
If you are interested in this, the vending machines, which store 1400 new tokens each, have already been set up in the first two locations, NEX and Sun Plaza, as of July 26 for the public's use.
“We were just thinking, how else can we add to the convenience of the public because these CCs and malls, they operate within certain hours,” said Ms Huang Weixian, the director of adoption and engagement at the SNDGG Office.
“So we thought a vending machine could be a cool way for them, once they know their token is not working, they can immediately just hop over to the vending machine and get their tokens replaced,” she said.